- Speaker
- Muara Sipahutar
- Role at the time of recording
- Co-founder and Director
- Organisation
- PT Mobillobi
- Sector
- Automotive marketplace, Indonesia
- Services delivered by Arfadia
- Marketplace website development and after sales maintenance
- Agency
- PT Arfadia Digital Indonesia
Full transcript, English translation
The speaker recorded this testimonial in Indonesian. The complete English translation is below, followed by the verbatim original so both can be checked against the recording.
My name is Muara Sipahutar, I own a company called MobilLobi. As co-founder and director of MobilLobi, I worked with Arfadia on developing MobilLobi.
For me, in selecting an IT outsourcing vendor I have only three criteria: client servicing, quality, and after sales.
On client servicing, I think Arfadia has been very good. Why? Beyond wanting to help me technically, they did not just listen to our requirements but also contributed ideas and new items for MobilLobi's future development.
On quality, I think the quality of Arfadia's work is also very good compared with other website developers. Why do I say that? First, the design is outstanding and different, genuinely different. At first we wanted to copy a website from elsewhere, but with Arfadia it was not just copied, they made it better, far better.
That is on design quality. The same applies to the back end. What we required to be completed came out far better and was refined again by the Arfadia team. I am very satisfied with the work both technically and on design.
A web developer company that is not backed by good after sales quality is, in my view, not a quality package. Why? Because after development a client like me needs after sales maintenance, for example a server issue, a bug, or features that are underperforming, and those must be taken care of as fast as possible. Arfadia succeeded in refining those and gave good service quality on after sales.
So overall, MobilLobi's development from start to finish was fully supported by the Arfadia team, particularly by the CEO, Tessar himself, who was very helpful in this development. Going forward I will most likely use Arfadia again to develop and upgrade the MobilLobi system. And I am very satisfied.
Original transcript, Indonesian
Namaku Muara Sipahutar, aku punya perusahaan namanya MobilLobi. Aku sebagai co-founder dan direktur MobilLobi, bekerja sama dengan Arfadia dalam pengembangan MobilLobi.
Bagi aku, untuk suatu pemilihan vendor outsourcing untuk IT, aku hanya mempunyai tiga kriteria saja sebagai target vendor, yang pertama itu adalah client servicing, yang kedua tentang kualitas, dan yang ketiga adalah after sales.
Selama ini Arfadia dalam hal client servicing itu menurutku sangat baik. Kenapa? Selain Arfadia itu ingin membantuku dalam hal teknis, itu tidak hanya mendengarkan apa requirement dari kita saja, tapi juga turut memberikan ide dan memberikan items items baru untuk pengembangan MobilLobi ke depannya.
Dalam urusan kualitas, saya pikir pekerjaan Arfadia itu sangat baik juga kualitasnya dibandingkan dengan website developer yang lain. Kenapa saya bisa bilang kayak gitu? Pertama, desainnya luar biasa bagus dan beda, bener bener beda. Kita pertama kali itu ingin meng copy sebuah website dari tempat lain, tapi dengan adanya Arfadia tidak hanya meng copy saja, tapi make it better, membuatnya jauh lebih baik lagi.
Soal kualitas desain begitu. Begitu juga soal back end. Apa yang kita require untuk diselesaikan itu jauh lebih bagus hasilnya dan disempurnakan kembali oleh tim Arfadia. Saya sangat puas dengan hasil kerjanya dari sisi teknis dan dari sisi desain.
Sebuah perusahaan web developer jika tidak didukung dengan kualitas after sales yang bagus, menurut saya itu bukan merupakan suatu package yang berkualitas. Kenapa? Karena setelah pengembangan, biasanya sang klien seperti saya itu membutuhkan after sales maintenance, misalnya ada server issue, bug, atau kualitas beberapa fitur kurang baik, itu harus di take care secepat mungkin. Dan Arfadia berhasil menyempurnakannya dan memberikan kualitas layanan yang baik dalam soal after sales.
So over all, pengembangan MobilLobi dari awal sampai akhir itu sangat didukung penuh oleh tim Arfadia, khususnya dari CEO nya, Tessar sendiri, yang sangat cukup helpful dalam pengembangan ini. Dan kedepannya, kemungkinan besar saya akan memakai Arfadia lagi untuk mengembangkan dan meng upgrade sistem MobilLobi. Dan saya sangat puas.
What the client reported
Points stated by the client on camera, taken directly from the transcript above.
Assessed against three explicit vendor criteria: client servicing, quality and after sales.
Arfadia contributed product ideas beyond the stated requirements.
Design described as materially better than the reference site the client originally wanted copied.
After sales response on server issues and bugs cited as a decisive factor.
