- Speaker
- Eno Susanto
- Role at the time of recording
- Marketing
- Organisation
- PT Tunas Esa Mandiri Sejahtera, Tel&C and Paket Kita
- Sector
- Telecommunications and retail distribution, Indonesia
- Services delivered by Arfadia
- Website development and mobile application development
- Agency
- PT Arfadia Digital Indonesia
Full transcript, English translation
The speaker recorded this testimonial in Indonesian. The complete English translation is below, followed by the verbatim original so both can be checked against the recording.
From the first time we came to know Arfadia, I initially found them through a website. Their response happened to be fast. I called, and their management was also fast. I asked several things and their feedback was very good. On the requirements we wanted, they could respond quickly. The most important thing is that communication was good. Whether by email or by phone, we felt the support was fine throughout and did not disappoint.
We can see it ourselves, and the public can see it too from the appearance and design of the website. The user account we use also makes it easy for us to access what has been built. The system built makes things easier for our employees and easier for them to use. On the mobile app side, development was very fast and matched our needs, and the team working on both the website and the mobile app was very cooperative. It feels more futuristic. Not dated, and more modern in appearance, unlike older websites that look somewhat dated. This one is more current.
Advance the communication further, and since the team is mostly young people, be more progressive still, keep the design more up to date and follow the times in everything. Maintain service quality and fast response, and keep developing your quality and creativity.
Original transcript, Indonesian
Sejauh ini sih dari pertama kali kita kenal dengan Arfadia, saya juga awalnya melihatnya dari sebuah website. Kebetulan seperjalanan responnya cepat, saya telepon, mereka punya manajemen juga cepat. Terus saya menanyakan beberapa hal dan mereka juga feedbacknya baik sekali. Soal kebutuhan kebutuhan yang kita mau, mereka langsung bisa cepat merespon. Yang paling penting itu komunikasinya bagus. Entah email, entah via telepon, ya kami merasa sih supportnya oke selama ini dan tidak mengecewakan.
Kita bisa lihat sendiri, masyarakat umum juga bisa lihat dari penampilan website, sisi desain. User yang kami gunakan pun pribadi juga memudahkan kami untuk mengakses apa yang udah dibuat gitu. Sistem yang dibuat lebih memudahkan dan memanjakan kami punya karyawan ya lebih mudah untuk menggunakannya. Untuk sisi mobile apps, perkembangannya sangat cepat, sesuai dengan kebutuhan kami dan juga mereka punya tim yang mengerjakan, tim yang mengerjakan maupun dari website maupun dari mobile apps sangat kooperatif. Terkesan lebih futuristik. Nggak kuno dan lebih modern tampilannya. Beda dengan website website yang agak lama gitu, agak kuno kan, lawas. Tapi kali ini lebih update.
Komunikasi lebih maju lagi, terus karena isinya kebanyakan anak muda lebih progresif lagi, desainnya lebih up to date lagi dan segala sesuatunya lebih mengikuti perkembangan zaman. Tetap jaga kualitas service, fast respon dan kembangkan kualitas dan kreativitas kalian.
What the client reported
Points stated by the client on camera, taken directly from the transcript above.
Fast response and fast management follow up from first contact.
Website and mobile application delivered together by cooperative teams.
Administrative system reported as easier for the client's own employees to use.
Design assessed as current rather than dated.
